Shipping Policy

Shipping and Storage Policy
We are committed to making sure your order arrives safely and in the best possible condition. Because our product line includes both dry and liquid formulations, shipping timelines and handling procedures may vary depending on what you order.

Liquid (Compounded) Peptides
These products are temperature-sensitive and require special care during shipping:

Orders may take up to 3 business days to process and ship.
To ensure product quality, liquid peptides are typically shipped overnight with ice packs.
Liquid products ship Monday through Thursday (except holidays) to avoid weekend transit delays.
Order cutoff is 12 PM (noon) Pacific time.
Tracking details will be sent via email once your order has shipped.
Liquid peptides should be refrigerated immediately upon delivery to maintain potency and stability.

Dry (Lyophilized) Peptides
These are temperature-stable and do not require refrigeration:

Most orders ship within 1 to 2 business days. Order cutoff is 12 PM (noon) Pacific time.
Orders ship Monday through Friday except holidays.
Standard and expedited shipping options are available at checkout.
Tracking details will be sent via email once your order has shipped.

Shipping Protection
Hassle free replacement if something goes wrong.

Service added by default at checkout. You may opt out.
Fee of $3.99 for the first $100 ordered then 2% of order cost.
Covers loss, theft, damage, and shipping delays.
Appropriate documentation will be required to make a claim.

International Orders
International orders placed are done so at the buyer’s risk. NuvaMed will not take responsibility or accept claims for any issues related to international orders including, but not limited to, seizures by customs, shipment delays, lost packages or other issues related to shipping or receipt. We are not responsible for any fees, duties, customs or other costs above and beyond standard carrier fees.

General Shipping Notes

We are not responsible for shipping delays once your order is in the hands of the carrier.
Please double-check your shipping address at checkout to avoid any issues or returned shipments.
If carrier tracking indicates that a package has been delivered but you cannot locate it, please contact the shipping carrier directly before contacting NuvaMed.
Risk of loss transfers to the purchaser once the shipment has been accepted by the carrier unless you have purchased our optional shipping insurance.
Please refer to our Refund and Return Policy for more details.

Weather and Delivery Timing
During periods of elevated temperatures product may be shipped in insulated packaging and may include a gel ice pack to control temperature fluctuations during transit. It is normal for gel ice packs to arrive partially or completely thawed and this does not indicate exposure to damaging conditions. Our products are able to withstand short term (several days) temperature fluctuations without damage or impacting effectiveness. Upon delivery please retrieve your package as soon as possible and store properly.

Storage

Liquid products should be stored in a refrigerator for optimal shelf life and effectiveness.
Dry products should be stored in a refrigerator after reconstitution.
In general it is best to store all of our products in a refrigerator unless otherwise specified.
Products can withstand a few days of room temperature storage (i.e. while traveling).

Questions:
Please contact us at support@nuvamedrx.com