IMPORTANT NOTICEDue to the fragile nature of our products, many of which require controlled storage and handling, specialized packaging, and temperature management all sales are final except as expressly stated in this policy. Cancellations and changes are accepted, but must be requested before your order has shipped. After your order has shipped, we will no longer be able to change, cancel or refund your order.
All Sales Are FinalDue to the sensitive nature of our research materials all sales are final once shipped and we do not accept returns of products that have been delivered except for errors on behalf of NuvaMed.
For instance we cannot accept returns or issue refunds for:
- Change of mind, incorrect item ordered, wrong quantity ordered
- Delays caused by shipping carriers, weather, or incorrect address provided
- Delays caused by circumstances outside of our control
- Packages that are refused or abandoned by the customer
- Presumed ineffectiveness or lack of outcome
Order Cancellations or ModificationsOrders may be canceled or modified only before they enter fulfillment (having been pulled, packed and ready for shipment).
Manufacturing or Quality IssuesNuvaMed stands behind the quality of every product we distribute. If you believe a product does not conform to the specifications stated in its Certificate of Analysis (COA), has a manufacturing defect or has a quality issue you must notify us within fourteen (14) calendar days of delivery. To submit a claim please include the following:
- Order number
- Product name
- Lot number
- Description of the issue
- Photographs or supporting documentation (if applicable)
Approved claims may result in replacement products or a refund at NuvaMed's discretion.
Damaged, Missing, or Incorrect ShipmentsEvery shipment is inspected prior to leaving our facility. If your order arrives damaged, incomplete, or contains incorrect items, you must notify NuvaMed within 48 hours of delivery. Failure to report shipping issues within 48 hours may prevent us from filing carrier claims or providing replacement products. To report an issue please include the following:
- Your order number
- Lot number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping box and packaging (if damaged)
Approved claims may result in replacement products or a refund at NuvaMed's discretion.
International OrdersInternational orders placed are done so at the buyer’s risk. NuvaMed will not take responsibility or accept claims for any issues related to international orders including, but not limited to, seizures by customs, shipment delays, lost packages or other issues related to shipping/receipt. We are not responsible for any fees, duties, customs or other costs above and beyond standard carrier fees.
Refund ProcessingApproved refunds will be credited to the original payment method within 7–10 business days. Processing times may vary depending on your financial institution.
QuestionsPlease contact us at
support@nuvamedrx.com
